Refund policy

Return and Refund Policy — Shopvez

We want you to shop with confidence. If you are not happy with your order, you can return unused items within 7 days of delivery for an exchange or refund.

To be eligible for a return, the item must be unused, in its original condition and in its original packaging, with all tags and accessories included.

To start a return, please contact us at faizansadat75@gmail.com within 7 days of receiving your order, with your order number and the reason for the return. We will guide you through the return process.

Refunds are issued to the original payment method once we receive and check the returned item. For Cash on Delivery orders, we will arrange your refund with you directly.

Items that have been used, damaged or are missing parts or original packaging cannot be returned.